Rose Rayhaan by Rotana

stfn03
01-01-1970 02:00

Great location- slow lifts a problem. Stayed at Rose Rayhaan By Rotana on 26/12 and 27/12 and again on 31/12. There are so many positives about this hotel, location, staff, cleanliness, large rooms etc but there are two things to take into consideration when booking, shower over very high bath and time taken waiting for lifts. Our room was great in that the two beds were doubles so we had plenty of room. There is a decent size fridge and microwave and the room was spotless. We had a great view of the Burj Khalifa on NY’s Eve and therefore saw the fireworks which was terrific. Every member of staff we met was a great ambassador for the hotel. They all went out of their way to assist us. The downsides for me were the shower over a very high bath that I had to step into, which was very difficult, and the lifts took forever to come and sometimes they were already full so we couldn’t get in. I would only stay there again if I could get a room with a walk in shower and there was an improvement in lift access. . .

Dreamer26176937250
01-01-1970 02:00

nice. Good service overall. The room was very clean, which made our stay very comfortable. Housekeeping did an excellent job, and everything was well maintained throughout our visit. The staff was polite, helpful, and always available when needed. Check-in and check-out were smooth and efficient. The hotel environment felt calm and welcoming, which is important after a long day. The location was also convenient, with easy access to nearby services. Overall, we had a pleasant experience and would recommend this hotel to travelers looking for cleanliness, comfort, and good service.. .

dannasofiau2025
01-01-1970 02:00

Excelente. Very good service, great cleaning and would highly recommend . Walid had a great service with cleaning and hospitality.. .

955elmiram
01-01-1970 02:00

Unfriendly staff. Great location Room was acceptable I was very dissatisfied with the overall behavior of the hotel staff. The reservation/front desk staff were particularly unfriendly during check-in and in other interactions. Unfortunately, we felt that because we are Iranian, we were not treated in the same way as other guests, and this made our stay uncomfortable and disappointing. We experienced a two-hour delay at check-in. When we raised our concern, two male staff members responded in a mocking and dismissive manner. Eventually, they said, “What do you want us to do for you?” and offered lunch as compensation in a disrespectful way. Their attitude was extremely upsetting and offensive. Additionally, the elevators were not sufficient for the number of guests. As it was a peak season, the hotel facilities clearly did not have the capacity to accommodate so many guests. Moreover, our room was never serviced or cleaned during our stay, which was very disappointing and unacceptable.. .

K8603LStimg
01-01-1970 02:00

Could have been 5 stars, now only 2..thanks but no thanks to the recepition @!. It was a nice hotel, with nice people, especially amed and jahed from the restaurant. Very good location. The food was oke, quality was good but not enough variation. And espicially on the christmasnight dinner there was litteraly nothing christmas about it, while at lunch i saw that for some other people in a video placed by the hotel on istangram they made christmas cakes and even a choir (probably a video for the influencers to promote the hotel) but didn't tell us anything about it. Everthing was working, couldn't find anything what was broke,so maintinace was very goog.Also was eveything very clean, the pool, restaurant, rooms....but except..the windows.. When we arrived the person at the lobby asked us for an upgrade...same room only higher for an expetucalair view..so we paid lot of money for it.After we paid the person suddenly said, yeah the windows are dirty at the moment because of the weather becauce it rained...maybe he should said it before we paid the money to give us a choice...but then he PROMISED that in two days the windows would be cleaned. We were there 8 days so oke 2 days no clear view, i can live with that....but then after 7 days still dirty windows..and REALLY dirty..the 8th day when we had to leave was the first day with clear morning view because the day before in the afternoon they whashed the windows. At check out they asked did you enjoy your stay..so we told yeah it was really great but we are really dissapointent in how we are tricked with an upgrade and the promises that our windows would be cleaned after 2 days and it only happent on the 7th day so we only had 1 morning in the eight day which we had to check out so it was a waste of money where we spend a lot of money extra because the room was no different, it was only a higher level for better view. The reaction from the reception sorry we can do nothing for you. Then i replied, but the guy at the checkin promised we would have our windows washed at the second day. Reaction from the reception; we can give you some orange juice to go..it was like 10,30 o clock, we just had breakfast and who gives as an offer orange juice!!! I never ever had a situation like that, really bizar. And probably i now get a reaction on this review like we are sorry for that and bla bla bla. No they should have done something at the reception like some kind of refund for what we paid but didn't get. Now we have a very bad memory of the hotel what could have been corrected by the reception but if you are not an influencer ore something they don't care about you. First photo is the view for 7 days, second one for only one morning. We paid a lot of money for this promised upgrade that we could see for 1 hour...really bizar. Would have been 5 stars..now 2 for how the reception treated us with our complaint.. .

101kennedyk
01-01-1970 02:00

Excellent long stay. I stayed at Rose Rayhaan by Rotana for 30 days and had a truly wonderful experience throughout my stay. The service was consistently excellent and highly professional. Special thanks to Maidul from the 9th floor room service for his outstanding support and great attention to detail. The team at the 3rd-floor restaurant was superb. Hazel, Mohammed, Jeevan, Shalata, Jamuna, Aijaz, Hussain, and Rahman all provided exceptional service and made every visit pleasant and memorable. I also sincerely appreciate the warm and helpful assistance from Faith on the 1st floor restaurant who always made interactions welcoming. The hotel’s location is very convenient, just a short walk from Financial Centre Metro Station, with Burj Khalifa/Dubai Mall Metro Station only one stop away. Overall, it was a fantastic stay with amazing staff who truly make you feel welcome. Highly recommended. Kennedy. .

RobertDinu777
01-01-1970 02:00

EXCELLENT. very good location, very welcoming people, very attentive. Very good food. A clean and exceptional hotel. everything was perfect in this hotel. .

769mudassarw
01-01-1970 02:00

Extended service. Thank you housekeeping team I am staying they are cleaning rooms very good and well arranged especially I ask to Thanks Mr zameer he is lot of help nd care us if we need anything he he will help very fast Thank you zameer. .

930arslanm
01-01-1970 02:00

Highly Recommended. We had great stay in Rose Rayhaan housekeeping staff done amazing job thanks to Supervisor Raju he really took care of us .Breakfast could be of more variety rest everything was perfect. .

rasoolm280
01-01-1970 02:00

Clean room. Amazing housekeeping staff they are very kind and polite they made towel art teddy bear which was very nice gesture ♥️♥️♥️♥️♥️♥️. .