Distance Sales Agreement

DISTANCE SALES AGREEMENT

This agreement has been entered into between TAYGA TURİZM ÖZEL SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ (hereinafter referred to in the Agreement as "TAYGA TURİZM") and the user purchasing the service (hereinafter referred to in the Agreement as the "BUYER").
The subject of the agreement is the determination of the rights and obligations of the parties in reservation transactions made by the BUYER through the website or call center.

To confirm the reservation, 100% of the total amount must be paid at the time of registration.
In reservations left with a balance, if payments are not made on time, the reservation will be canceled and 35% of the amount will be invoiced as a cancellation penalty.
In cases where the option to pay at the hotel is offered; for domestic tours, the remaining amount must be paid in cash or by transfer at the time of boarding the bus, and for hotel reservations, the full remaining amount must be paid in cash or by transfer at the time of check-in.

For cancellations made up to 30 days before the start of the trip, the full fee will be refunded.
For cancellations made 29 to 15 days before the start of the trip, 35% of the trip fee will be deducted.
For cancellations made 14 to 7 days before the start of the trip, 50% of the trip fee will be deducted.
If there are 7 days or less before the start of the service, no refund will be made and the full amount will be collected.

For cancellations made up to 30 days before the start of the trip, the full fee will be refunded.
For cancellations made 29 to 15 days before the start of the trip, 50% of the trip fee will be deducted.
For cancellations made less than 15 days before the start of the service, no refund will be made.
In the event of visa refusal or the visa not being obtained in time, TAYGA TURİZM cannot be held responsible; in such cases, the cancellation terms above shall apply.

Consumers who purchase the Cancellation Guarantee Package have the unconditional right to cancel up to 72 hours before the start of the service.
Airplane and bus transportation fees are excluded from this package; for transportation refunds, the rules of the relevant carrier company apply.
In the event of cancellation, the service fee paid for the Cancellation Guarantee Package will not be refunded.

TAYGA TURİZM acts as an intermediary between hotels, carrier companies, and other service providers.
Due to force majeure (adverse weather conditions, road obstacles, terrorism, war, etc.), changes may be made to the tour program or the tour may be canceled.
The BUYER is obliged to notify the authorized person in writing during the performance of the service if they have a complaint regarding the service.
Refund transactions are carried out within 7 to 14 business days, depending on the payment channel used.

In disputes arising from this agreement, the Consumer Courts and Consumer Arbitration Committees of the Republic of Turkey are authorized.

TAYGA TURİZM ÖZEL SAĞLIK HİZMETLERİ ANONİM ŞİRKETİ