Frequently Asked Questions
Frequently Asked Questions
What is the Cancellation, Refund, and Assurance Package?
This package allows cancellation or changes without providing a reason up to 72 hours before the start of the purchased tour. The tour fee is refunded in full. On flights-included tours, the airfare is not included in this assurance.
What is the Mandatory Travel Insurance No. 1618?
It covers situations such as the agency's bankruptcy or inability to provide the package tour service and is included in the tour price. It is not health insurance; it does not cover treatment expenses.
How is a reservation made?
By selecting the date and service from the Make Reservation button on the website, the reservation can be completed through a secure payment infrastructure.
How can cancellation or change be made?
You can select the relevant reservation from your account or contact customer service. Transactions are evaluated according to the service provider's conditions.
Which payment methods are available?
Credit card, debit card, installment, bank transfer/EFT, and virtual POS options are available. Payment infrastructures such as Mollie, FastPay, EsnekPOS, Param, and iyzico are supported.
Is travel insurance offered?
Travel insurance can be added optionally during reservation.
How can I reach the support team?
Phone: +90 530 245 66 39
Email: info@taygatour.com
Live support can also be used through the website.